NEW: You can now search application status by individual member on Producer World

We added a new feature to Producer World reporting to allow you to search by a member’s name, Aetna Medicare number or CMS Medicare ID number. This new feature will save you time when you’re looking up an individual member’s application status.

How to use the new feature

Below are steps on how to use the member search option. We've also created a guide with pictures on how to use the new feature.

  • Log in to Producer World
  • Select “Individual Medicare”
  • Click on the “Reports tab
  • Click on the “Access reporting” tab
  • Click on the “Member Application Search” option
  • Enter either the member’s name, Aetna Medicare ID number or the CMS Medicare number and click “Search”
  • Then, click “Search”


If you have any questions about this new feature, just reach out to your local Aetna Medicare broker manager. Or, you can contact the Broker Services Department at 1-866-714-9301 or Normal business hours are 8 AM to 8 PM ET, Monday - Friday.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).

Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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