Georgia Aquarium Events and Catering Survey

Event Name

Event Date*

First Name

Last Name

Email*

Please rate your experience below using the following scale: Excellent (5), Very Good (4), Good (3), Fair (2), and Poor (1).

Overall, how would you rate your entire event experience?*

Overall, how would you rate the value you received for the money?

If you were to have an event in the same area in the future, how likely are you to host your event with Georgia Aquarium and Wolfgang Puck Catering?

Given the opportunity, how likely are you to recommend Georgia Aquarium and Wolfgang Puck Catering to others for an event?

Are you currently working on an event you would like us to follow up on?

Yes

Please indicate your overall level of satisfaction with each of the following:

Sales process/experience overall

Pre-event planning process/experience overall

Event space and room set up

Food and beverage overall

Post-event phase overall

Billing/finance overall

How did you learn about events at Georgia Aquarium?

Did your Sales Manager offer a site inspection?

Yes

If you did not complete a site inspection, is there a reason why you didn't?

If you did complete a site inspection, how would you rate your site inspection?

Did you complete a Virtual Visit with your Sales Manager?

Yes

If so, did you find it useful?

Did your Sales Manager review all possible Aquarium enhancements available to your event?

Yes

Did your Sales Manager follow up with a phone call or email after your event?

Yes

Please rate items below you may have selected for your event:

Behind the Scenes Tours

Aquarium Admission

Welcome Diver

Quick Dip Tour

Mascot Appearance

Do you recall your Sales Manager's name?

Please rate your Sales Manager throughout the sales process in the following areas:

Overall service provided

Responsiveness to your calls and emails

Timeliness of contracts, proposals and other paperwork

Offered suggestions or alternatives

Knowledge of facility and set up needs

Knowledge of menu and options

Did you work with your Sales Manager throughout the detail process?

Yes

Did your event include Audio Visual services provided by Active Production and Design?

Yes

If you had no Audio/Visual Services, please skip to question 22. Please rate your experience with Active Production and Design on the following:

Overall service provided

Overall experience with sales manager

On-site production staff

Products/services offered

Pricing

Did the final event order and diagram match the set up on the night of your event?

Yes

Was the room set up on time?

Yes

Please rate your experience on the following:

Food taste & quality

Food presentation

Timeliness of service

Did your Wolfgang Puck Catering Captain introduce himself/herself to you?

Yes

Do you recall the Catering Captain's name?

Please rate your Catering Captain on the following:

Overall service provided

Availability and visibility

Being empowered to make decisions

Problem solving

Please indicate any areas you encountered problems:

Comments:

May we share your comments with prospective clients via website/social media?