Georgia Aquarium Events and Catering SurveyEvent NameEvent Date*First NameLast NameEmail*Please rate your experience below using the following scale: Excellent (5), Very Good (4), Good (3), Fair (2), and Poor (1). Overall, how would you rate your entire event experience?*Select oneN/A12345Overall, how would you rate the value you received for the money?Select oneN/A12345If you were to have an event in the same area in the future, how likely are you to host your event with Georgia Aquarium and Wolfgang Puck Catering? Select oneN/A12345Given the opportunity, how likely are you to recommend Georgia Aquarium and Wolfgang Puck Catering to others for an event?Select oneN/A12345Are you currently working on an event you would like us to follow up on?YesNoPlease indicate your overall level of satisfaction with each of the following:Sales process/experience overallSelect one12345Pre-event planning process/experience overallSelect oneN/A12345Event space and room set upSelect oneN/A12345Food and beverage overallSelect oneN/A12345Post-event phase overallSelect oneN/A12345Billing/finance overallSelect one12345How did you learn about events at Georgia Aquarium?Did your Sales Manager offer a site inspection? YesNoIf you did not complete a site inspection, is there a reason why you didn't?If you did complete a site inspection, how would you rate your site inspection?Select oneN/A12345Did you complete a Virtual Visit with your Sales Manager?YesNoIf so, did you find it useful?Select oneN/AYesNoDid your Sales Manager review all possible Aquarium enhancements available to your event?YesNoDid your Sales Manager follow up with a phone call or email after your event?YesNoPlease rate items below you may have selected for your event:Behind the Scenes ToursSelect oneN/A12345Aquarium AdmissionSelect oneN/A12345Welcome DiverSelect oneN/A12345Quick Dip TourSelect oneN/A12345Mascot AppearanceSelect oneN/A12345Do you recall your Sales Manager's name?Please rate your Sales Manager throughout the sales process in the following areas:Overall service providedSelect oneN/A12345Responsiveness to your calls and emailsSelect oneN/A12345Timeliness of contracts, proposals and other paperworkSelect oneN/A12345Offered suggestions or alternativesSelect oneN/A12345Knowledge of facility and set up needsSelect oneN/A12345Knowledge of menu and optionsSelect oneN/A12345Did you work with your Sales Manager throughout the detail process?YesNoDid your event include Audio Visual services provided by Active Production and Design?YesNoIf you had no Audio/Visual Services, please skip to question 22. Please rate your experience with Active Production and Design on the following:Overall service providedSelect oneN/A12345Overall experience with sales managerSelect oneN/A12345On-site production staffSelect oneN/A12345Products/services offeredSelect oneN/A12345PricingSelect oneDid the final event order and diagram match the set up on the night of your event?YesNoWas the room set up on time?YesNoPlease rate your experience on the following:Food taste & qualityFood presentationSelect oneN/A12345Timeliness of serviceSelect oneN/A12345Did your Wolfgang Puck Catering Captain introduce himself/herself to you?YesNoDo you recall the Catering Captain's name?Please rate your Catering Captain on the following:Overall service providedSelect oneN/A12345Availability and visibilitySelect oneN/A12345Being empowered to make decisionsSelect oneN/A12345Problem solvingSelect oneN/A12345Please indicate any areas you encountered problems:Comments:May we share your comments with prospective clients via website/social media?