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Click on a frequently asked question below to reveal its answer.

It’s a discrepancy between an invoice and its PO. (It may also indicate that data entry is pending.) We work to avoid payment delays by resolving Match Exceptions in as timely a manner as possible.
To ensure payment, you’ll need a valid 15-digit PO number. To get one, contact the individual or department at the local health ministry where products were delivered or services rendered.
Yes, you can create an electronic self-service invoice that will allow you to copy over details from the PO. Consult the Quick Reference Guide for help.
Unfortunately, we are not able to notify suppliers of all invoice exceptions. If we need information or action to keep your invoice moving forward, we’ll contact you.
Submit a request via the Supplier Portal. Consult the Quick Reference Guide for Submitting Supplier Data Change Requests for help.
Call the Ascension Supplier Line at 317-334-8363. Our Purchasing team will update and confirm the PO; you can then ship the order with required corrections.
If prepay and add shipping charges apply (based on your contract), use the following instructions. (Otherwise, ship via your preferred method.)
  • Small packages: FedEx and bill third party to FedEx #531979281, FOB Destination.
  • Non-expedited order: FedEx Ground.
  • Expedited order: FedEx Express using service level required to meet delivery date. Enter the 15-digit PO number in the Recipient Address Line 2 Field or the Attention Field.
  • Combined weight exceeding 150 pounds or other large packages: call 844-875-7444 or email LTL@vantagepointlogistics.com to schedule pick-up and delivery.
Send credit memos via email attachment to invoices@ascension.org for any discounts and credits (e.g. overpayments, product returns, discounted items, duplicate payments). Credit memos should be clearly identified as such, and should reference the original PO number and invoice number so funds can be applied appropriately. Please do not apply credits to open invoice balances or add discount lines to invoice totals.
Credit memos are preferred but if that’s not an option, a refund check will work. Accompanying documentation should include PO and invoice numbers as well as reason for the refund. Mail refund checks to:
Ascension Health
Attn: Accounts Payable
PO Box 33902
Indianapolis, IN 46203
You can visit our online library of sales tax exemption certificates to download documents for all of Ascension’s health ministries.
If you created a security question for your account, click the Sign In button at the top right of this page and click the Forgot Password? link to reset your password. If you have not created a security question, call the MSC Supplier Line at 317-334-8363 to reset your password. Please be prepared to provide your Supplier Portal user ID to the customer service representative.
For best results, we recommend that suppliers consider enrolling for Electronic Data Interchange (EDI) with our partner GHX. To learn more about enrolling please visit www.ghx.com. If you are already using GHX Exchange, please send us a Boarding Request for pertinent accounts.
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