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Most questions can be addressed by consulting the FAQs and Quick Reference Guides under the Supplier Resources menu. If you still need help, please contact us through the appropriate channel below:
MINISTRY SERVICE CENTER
- For invoice and payment questions, please open an Accounts Payable self-service case. Step-by-step directions can be found HERE.
- For corrections or updates to a PO that is not related to a bill-only surgery case, call the MSC Supplier Line at 317-334-8363.
- For bill-only PO corrections, email a copy of the PO with corrections noted to email@example.com. Attach the patient case sheet and other relevant supporting documentation.
- To obtain a valid 15-digit PO number for your invoice, contact the individual or department at the local health ministry where products were delivered or services rendered. The MSC is not able to provide PO numbers for invoices that are not related to bill-only surgery cases.
- If you experience technical issues with the Ascension Supplier Portal, please open a self-service case under the category titled ‘Supplier Portal Inquiry’.
THE RESOURCE GROUP
- You can make most changes to your supplier profile by logging in to the Supplier Portal and submitting a supplier change request HERE. If you need help after attempting to submit a change request, please email MDMSupplierRequests@TheResourceGroup.com.
- To become a new supplier or for questions or concerns about contracts pertaining to supplies, capital, or purchased services, please call 844.7LFIRST (844.753.4778) or email ListenFirst@TheResourceGroup.com Web: ListenFirst.com
Call the MSC Supplier Line at 317-334-8363 for all other inquiries. Please be sure to provide your 10-digit Supplier ID, relevant PO, invoice, and payment numbers in all communications.