Check out the new, improved Aetna producer certification site

The Aetna producer certification has a new look with improved performance and navigation. Plus, it's now 100% compatible with your mobile devices.

What you need to know

  • As a best practice, you'll want to access the new site using a Chrome, Firefox or Microsoft Edge browser.
  • The first time you log in to the new site, you'll need to reset your password.

How to reset your password

  • Visit the Aetna Certification Portal at
  • Click on the Forgot Your Password? link.
  • Enter either your NPN/username or your email address to request a password reset email
    • If you don't receive your password reset email, be sure to check your spam or junk mail folder before calling the Broker Services Department. It may have been sent there by accident.
  • After you log in, make sure your profile information is up-to-date. We validate your NPN and profile information with NIPR. So, you'll want to make sure you keep your information up-to-date with NIPR, too.


If you have any questions, just contact your local Aetna Medicare broker manager. Or, you can contact the Broker Services Department at 1-866-714-9301 or Normal business hours are 8 AM to 8 PM ET, Monday - Friday.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).

Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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