Self-serve support
Get step-by-step instructions for common support questions:
Chat online
Sign in to my Sun Life to chat with us. We’re available Monday to Friday 9 a.m. to 5:30 p.m. ET.
It’s a quick and easy way to get most of your questions answered.
Call us
Call 1-877-786-5433. We’re available by phone Monday to Friday 8 a.m. - 8 p.m. ET.
It’s faster to call us using the mobile app. We’ll know who you are and get you to the right support.
Workplace benefits
Common support topics:
Or call 1-800-361-6212
Mon - Fri: 8 a.m. - 8 p.m. ET
Workplace savings and investments
Common support topics:
How to find tax slips & RRSP receipts
How to check balance & contributions
Or call 1-866-733-8612
Mon - Fri : 8 a.m. - 8 p..m. ET
Is your employer changing and you're looking to replace your workplace plan?
Common support topics:
Or call 1-877-893-9893
Mon - Fri: 8 a.m. - 8 p.m. ET
Purchased through an advisor
Call 1-877-SUN-LIFE (1-877-786-5433)
Mon - Fri: 8 a.m. - 8 p.m. ET
Email: service@sunlife.ca
Purchased online or by phone
For medical and dental coverage/claims inquiries
Call 1-800-361-6212
Mon - Fri: 8 a.m. - 8 p.m. ET
Please have your mysunlife.ca numerical Access ID and password ready.
Sign in to my Sun Life to chat with us.
Purchased online or by phone
For Administrative inquiries (e.g. address update, billing inquiries)
Call 1-800-669-7921
Mon - Fri: 8 a.m. - 8 p.m. ET
Sign in to my Sun Life to chat with us.
Sun Life Global Investments
For mutual fund inquiries
Call 1-877-344-1434
Email: info@sunlifeglobalinvestments.com
Sun Life Guaranteed Investment Funds (GIFs)
For segregated fund inquiries
Call 1-844-753-4437
Mon - Fri: 8 a.m. - 8 p.m. ET
Email: gifs@sunlife.com
Have a my Sun Life account?
You can chat with us online Monday to Friday from 9 a.m. to 5:30 p.m. ET.
Or, you can send us a secure message online. A Client Care representative will get back to you.
Don’t have a my Sun Life account?
You can call us toll-free from the following 28 countries using the Joint Universal toll-free number [international code]-800-9876-5470. We’re available to take your call anytime between Monday to Friday 8 a.m. to 8 p.m. ET.
First, you’ll need to dial the international access code applicable to the country you’re calling from. Then dial our toll-free number 800-9876-5470. |
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Oceania |
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Pension plan members:
If you’re calling from outside of Canada about a matter related to the Pensioner’s Dental Services Plan (PDSP), call us at 1-613-247-5100. This number is not toll-free, so standard carrier charges may apply.
Calling from a country not listed?
Dial 1-416-753-4300 to reach us if you’re calling us from a country we haven’t listed. This number is not toll-free, so standard carrier charges may apply.
Association or affinity group benefits
For medical and dental coverage/claims inquiries
Call 1-800-361-6212
Mon - Fri: 8 a.m. - 8 p.m. ET
Use mysunlife.ca to chat with us or compose a message.
Please have your mysunlife.ca numerical Access ID and password ready.
Association or affinity group benefits
For administrative inquiries (e.g. address update, billing inquiries)
Call 1-800-669-7921
Mon - Fri: 8 a.m. - 8 p.m. ET
For human resources or benefits administrators:
Sign in to Plan Sponsor Services at sunlife.ca/sponsor to manage your information online.
Purchased through an advisor
Group benefits (51+ employees)
Call 1-866-377-5818
Mon - Fri: 8:30 a.m. - 4:00 p.m. ET
Purchased through an advisor
Group benefits (3-50 employees)
Call 1-877-786-7227
Mon - Fri: 8:30 a.m. - 4:00 p.m. ET
Group retirement services
Call 1-800-387-2636
Mon - Fri: 8:30 a.m. - 4:00 p.m. ET
Email: Can_PenControl@sunlife.ca
Group retirement services (small business)
Call 1-877-283-1412
Mon - Fri: 9:00 a.m. - 4:30 p.m. ET
If you're a business seeking a new plan, visit the Workplace health and benefits and Workplace pensions and savings sections to learn more.
Association or affinity group benefits
For medical and dental coverage/claims inquiries
Call 1-800-361-6212
Mon - Fri: 8 a.m. - 8 p.m. ET
Use mysunlife.ca to chat with us or compose a message.
Please have your mysunlife.ca numerical Access ID and password ready.
Find a Sun Life office:
Contact us for independent financial advisors, or sign in to the Advisor site at sunlife.ca/advisor.
Contact us for Sun Life Financial, or sign in to the or sign in to Advisor hub at https://advisorhub.sunlife.ca/en/.
Contact us for Sun Life Global Investments inquiries, or sign in to sunlifeglobalinvestments.com/advisor.
Contact us for Group Benefits or Group Retirement Services advisors, or sign in to Plan Advisor Services at sunlife.ca/planadvisor.
The Pensioners' Dental Services Plan (PDSP) is Government of Canada’s voluntary dental services plan for retired members of the federal public service and their eligible dependents. The plan covers specific dental services and supplies not included under a provincial or territorial health or dental care plan.
To find out more about PDSP, call 1-888-757-7427, Mon - Fri: 6:30 a.m. - 8:00 p.m. ET