AEP ends December 7:
Guidance and deadlines

On December 7, all Medicare AEP marketing efforts must cease. Please make sure you follow the guidelines below to submit your final AEP enrollments.

What you need to know

December 7
  • All AEP applications for an effective date of January 1, 2021, must be completed, signed, dated and received by the agent no later than 11:59 PM, December 7, 2020.
  • You, the agent, must sign and date the application no later than 11:59 p.m., December 7, 2020, too.
  • You may not backdate the member signature date, agent receipt date, or agent signature date.
December 9
  • We must receive signed enrollment applications within two calendar days after you receive them from beneficiaries. December 9, is the last day to submit all applications that were signed and dated December 7, 2020.
After AEP
  • If you receive a completed enrollment application after AEP ends on December 7, do not hold or destroy it. Under CMS rules, you must still submit it to us within two calendar days as noted above. We then will process or deny the enrollment as appropriate.

Questions? We're here to help

If you have questions, just reach out to your local Aetna Medicare broker manager. Or, you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).

Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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