You can now contact member services on behalf of your clients
To initiate a request, you can call the Aetna Medicare Broker Services Department at 1-866-714-9301 and select prompt 8 to be transferred to the Aetna Member Services team.
Agent authentication and member verification
Next, you'll need to verify that you are the Agent of Record (AOR) for the specific member by providing your name, National Producer Number (NPN), and the member’s name. You'll also be asked to provide two of the following additional member identifiers:
- Member ID
- Member date of birth
- Member address (only street address is required)