Aetna®
 

Pre-order enrollment kits for
2020 MA/MAPD plans

 If you’re “ready to sell” for 2020, you can pre-order enrollment kits for 2020 Aetna Individual Medicare plans (MA/MAPD). Through this pre-ordering opportunity, you can order an initial amount of kits for the early weeks of the Annual Election Period (AEP).

Monthly kit-ordering limits remain the same. Requests over the kit-ordering limit will require additional approvals from the Aetna market sales teams. Please know that requested quantities over the kit-ordering limit may be reduced upon review.

Remember, per CMS requirements, agents may not solicit or accept enrollment forms for new enrollments or plan changes for 2020 prior to the beginning of the AEP on October 15, 2019. In addition, you’re not permitted to market or advertise 2020 plans/benefits until October 1, 2019.

Follow these instructions to pre-order MA/MAPD enrollment kits

  1. First, make sure you’re ready to sell for 2020. (Please wait at least 48 hours after becoming ready to sell to pre-order kits.) Also, make sure you order your kits following the instructions listed below. (If you try using a link you saved or bookmarked from last year, it may not work.)

  2. Login to Producer World. Go to the Individual Medicare page, scroll down and then click “Order Enrollment Kits.”

  3. Next, login to the enrollment kit-ordering site using your National Producer Number (NPN). Then follow prompts to order your materials.

    • If you're not able to see the 2020 enrollment kits to order, please contact the Broker Services Department to review your ready-to-sell status.
When will you receive 2020 kits?

Initially, we hold all kit pre-orders we receive. Then in mid-September we begin processing them in the order received (“first in, first out”). The target delivery date for all pre-ordered 2020 kits is October 1 or sooner.

We encourage you to order your kits early to ensure you get them as quickly as possible. Note: You’ll receive an email notice when your order is shipped. Kits are shipped by UPS Ground. Overnight shipping and P.O. Box delivery are not available.

Please note: You don’t need to pre-order kits for SilverScript PDP plans. Instead, if you’re ready to sell 2020 SilverScript PDP, we’ll automatically mail you a supply of enrollment kits by October 1.

If you need additional 2019 kits to finish out the 2019 selling season, please order them soon, following the instructions listed above. Ordering them later in the year could cause delays. Thanks in advance for your cooperation with this guidance.

We look forward to working with you to prepare for the 2020 selling season!

If you have any questions,  please contact your Aetna Medicare Broker Manager. Or contact the Aetna Medicare Broker Services Department at 1-866-714-9301, 8 a.m. to 8 p.m. ET.
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna).

Prior to engaging in the sale of Aetna or Coventry Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.

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