We’re seeing a high volume of enrollments submitted to the incorrect fax number
Remember, some mailing addresses and fax numbers have changed for 2020. If you send an enrollment to the wrong place, it will cause significant processing delays.
Which fax/address should you use?
Fax numbers and mailing addresses vary by plan. To determine the correct fax or address, you must look at the application ID number in the bottom right corner of every page of the enrollment form. The first two letters of the application ID number indicate where the application should be sent.
First two digits of the application ID
(in bottom right corner)
The corresponding fax number/mailing address
Mail: P.O. Box 7405, London, KY 40742
Fax: 1-866-441-2341 or 1-888-665-6296
Mail: P.O. Box 14088, Lexington, KY 40512-4088
Mail: P.O. Box 7083, London, KY 40742
We're here to help
If you have any questions, please contact your Aetna Medicare Broker Manager. Or contact the Aetna Medicare Broker Services Department at 1-866-714-9301, 8 a.m. to 8 p.m. ET.
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