Need access to the Ascend app?
We've got it covered
Starting July 1, we'll automatically issue a license to use the Ascend Virtual Sales Office app to all agents after they become ready to sell 2021 Aetna MA/MAPD and/or SilverScript PDP products. After you certify for 2021 and have met all other ready-to-sell requirements, watch for an email with instructions for downloading the app and getting started.
What you need to know:
- If you don't have access to the Ascend app, you'll receive an email with instructions on how to access it after you complete all 2021 ready to sell requirements.
- If you already have access to the Ascend app, you won't receive an email. You can just continue using the app as you normally would.
Check out the new Ascend Virtual Sales Office app features
Send a pre-filled application (e-Kit) to your client to sign
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Just fill out an enrollment application on behalf of your client using an e-Kit in the Ascend app. Then, send the application to your client to review, sign and submit. Learn more.
VBE option now available with e-Kit enrollments
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Earn up to $50 when your client initiates a value-based enrollment (VBE). How does it work? Using the Ascend app, just send an e-kit to your client to enroll in a plan. After they enroll, your client will see and select one of the VBE options. Read more.
Check to see if your client qualifies for Extra Help
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In addition to looking up your clients' pharmacy and drugs, you can now check if they're eligible for Extra Help. To see if your client qualifies, just enter their info on the Extra Help tab in Ascend and click 'Check.'
Avoid delays by checking your client's MBI number
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Now, through the Ascend app, you can verify that your client’s Medicare Beneficiary Identifier (MBI) number is correct. This new feature will help you submit your clients' applications more efficiently, without delays.
We're here to help
If you have any questions, please contact your local Aetna Medicare Broker Manager. Or contact the Aetna Medicare Broker Services Department at 1-866-714-9301, 8 a.m. - 6 p.m. ET.
|Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance and its affiliates (Aetna). |
Prior to engaging in the sale of Aetna or Coventry Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states, and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited.
If you have any questions, please Contact Us.
We are located at 151 Farmington Ave, Hartford, Connecticut 06156.
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